Privacy Policy

New England Hydro Vac is operated by Micks Excavations (NSW) Pty Ltd (ACN 655 696 898) as trustee for Micks Excavations Trust (ABN 76 547 894 022), trading as New England Hydro Vac.

New England Hydro Vac provides hydro excavation, non-destructive digging (NDD), vacuum excavation, underground service exposure and associated civil infrastructure services throughout Tamworth, New England and North West NSW.

For the purposes of this Privacy Policy, references to “New England Hydro Vac”, “we”, “us” and “our” refer to Micks Excavations (NSW) Pty Ltd in its capacity as trustee for Micks Excavations Trust, trading as New England Hydro Vac.

We respect your privacy and are committed to protecting your personal information and handling it responsibly in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

This Privacy Policy explains how we collect, use, disclose, store and manage personal information.

Depending on your interactions with our business, we may collect the following personal information:

• Full name and contact details.
• Business or organisation name.
• Job title or position.
• Telephone and mobile numbers.
• Email addresses.
• Business, billing and project addresses.
• Project descriptions and service requirements.
• Plans, drawings, photographs and supporting documents.
• Quotation requests and service enquiries.
• Customer correspondence and communication records.
• Billing, payment and transaction information.
• Website usage and technical information.

We only seek to collect personal information that is reasonably necessary for our business operations, service delivery or other lawful purposes.

We may collect personal information through:

• Our website at www.newenglandhydrovac.com.au.
• Online contact and quotation request forms.
• Requests for capability statements or business information.
• Telephone calls, emails and SMS communications.
• Social media enquiries and interactions.
• Direct communications with customers, contractors and suppliers.
• Business meetings and site inspections.
• Project documentation provided by customers or third parties.
• Publicly available business directories and websites.
• Website analytics and tracking technologies.

Where practicable, we collect personal information directly from the individual concerned.

We may collect, hold and use personal information for the following purposes:

• Responding to enquiries and requests for information.
• Preparing and issuing quotations.
• Assessing project requirements and site conditions.
• Scheduling and delivering hydro excavation and related services.
• Communicating with customers, contractors, suppliers and project stakeholders.
• Providing capability statements and business information.
• Managing contracts, projects and customer relationships.
• Processing invoices, payments and accounts.
• Maintaining business and operational records.
• Meeting workplace health and safety obligations.
• Complying with legal, regulatory and insurance requirements.
• Improving our website, services and customer experience.
• Providing relevant business updates and marketing communications where permitted by law.

We will not use or disclose personal information for purposes unrelated to those for which it was collected unless authorised or required by law, or otherwise permitted with appropriate consent.

When you submit an enquiry or request a quotation through our website, we may collect the information you enter and any documents you upload.

This may include site plans, drawings, photographs, utility information or other project documentation.

Information submitted through our website may be stored in our customer relationship management (CRM) and associated business systems.

We use this information to review your enquiry, communicate with you and provide requested services.

Please avoid submitting sensitive personal information unless it is necessary for your enquiry.

Our website may use cookies and similar technologies to improve website functionality, analyse visitor activity and understand how our website is used.

Information collected may include:

• IP address.
• Browser and device information.
• Pages visited.
• Time spent on individual pages.
• Referral sources.
• Website interactions.

We may use third-party analytics or marketing services to help understand website performance and improve our communications.

You can generally manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

We may disclose personal information to third parties where reasonably necessary to conduct our business, including:

• Employees and authorised representatives.
• Mick's Excavations personnel involved in relevant operations.
• Subcontractors and service providers.
• Civil contractors and project stakeholders.
• Councils, utilities and infrastructure authorities where necessary for a project.
• IT, website hosting, email, CRM and cloud service providers.
• Accountants, legal advisers, insurers and other professional advisers.
• Government agencies or regulatory authorities where required or authorised by law.

We only disclose personal information for legitimate business purposes or where otherwise permitted or required by law.

We do not sell personal information to third parties.

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored in:

• Secure electronic business systems.
• Customer relationship management platforms.
• Email and communication systems.
• Cloud-based document storage.
• Accounting and project management systems.
• Physical records where necessary.

We use appropriate administrative, technical and organisational safeguards to protect the information we hold.

Although we take reasonable precautions, no method of electronic storage or transmission can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for legitimate business purposes or to satisfy legal obligations.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it, subject to applicable retention requirements.

Some of the third-party software, CRM, hosting, communication and cloud-based services we use may store or process personal information outside Australia.

Where we disclose personal information to overseas service providers, we take reasonable steps to ensure that appropriate privacy and security protections are maintained in accordance with applicable Australian privacy laws.

Where practicable, information about the countries in which overseas recipients are located may be obtained by contacting us.

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, outdated or misleading.

Requests can be made using the contact details at the end of this policy.

We may require reasonable verification of your identity before releasing or amending information.

We will respond to requests within a reasonable timeframe.

In some circumstances, we may be legally entitled to refuse access to particular information. Where appropriate, we will explain the reasons for our decision.

From time to time, we may send business communications relating to our services, capabilities or developments.

These communications may include:

• Information about hydro excavation and NDD services.
• Company capability statements.
• Updates about equipment and service availability.
• Relevant industry and business information.
• Service announcements and promotional material.

We will only send commercial electronic communications where permitted under applicable Australian laws, including the Spam Act 2003 (Cth).

You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

We will respect requests to stop receiving marketing communications.

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy policies, information-handling practices or security of those websites.

We recommend reviewing the privacy policies of third-party websites before providing personal information.

If you believe your personal information has not been handled appropriately, you may contact us using the details below.

Please provide sufficient information to allow us to investigate your concern.

We will review your complaint and aim to provide a response within 30 days.

If additional time is required, we will endeavour to keep you informed.

If you are dissatisfied with our response, and the matter falls within the jurisdiction of the Office of the Australian Information Commissioner (OAIC), you may contact the OAIC.

We may update this Privacy Policy periodically to reflect changes in our services, technology, operations or legal requirements.

Any updated version will be published on our website with a revised date.

We encourage visitors to review this policy periodically.

For privacy enquiries, requests to access or correct personal information, or complaints about the handling of personal information, please contact: